Optimize Contact Center Operations
The contact center can be a challenging place to work. Boring one moment and emotionally charged the next. With Five9 Gamification contact center managers can help to temper this by first identifying and then rewarding agent behavior to help agents build positive work habits.
- Create games that motivate agents
- Encourage and reinforce agent behavior with a range of rewards from recognition to cash
- Build positive agent habits across a wide range of contact center tasks
Avatars let agents express themselves; while coins, currency, badges and other rewards incentivize productivity. Gamification can make work fun – agents can redeem “rewards” at the Marketplace in exchange for goods, event tickets, gift cards, company swag or other items. Gamification fully integrates with the Performance Dashboard, so agents can access their daily performance metrics and easily engage in games and challenges tied to performance goals.