Forecast Demand and Accurately Schedule your Contact Center Resources
You've been tasked with achieving optimal agent coverage for your contact center with the fewest possible resources while also achieving key performance indicators (KPIs). Workforce Management (WFM) tools from Five9 help you strike the perfect balance between customer satisfaction and call center efficiency.
Five9 provides market leading WFM solutions with the help of our experienced WFM partners; Verint, Calabrio, and Virtual Observer. You get state-of-the-art tools to tune your contact center operations for the best results: the right number of agents with the right skills, steady occupancy, minimized overtime, accurate contact forecasts, low abandonment rates, and ease of change management.