Workflow Automation

Consistently deliver extraordinary customer experiences.

Five9 Workflow Automation lets you connect your Five9 Intelligent Cloud Contact Center with other business systems to consistently create exceptional customer experiences by aggregating information, providing comprehensive views of data and performance, and automating sophisticated, cross-platform workflows.

Watch a Demo Video

Improve agent productivity and increase business agility to create a more human experience

Eliminate time-consuming manual processes and automate system interactions that get in the way of agents focusing on their customers’ needs and being empathetic. Continuously improve the customer experience by deploying automations rapidly and iterating on them quickly.

View a Demo

Connect key customer information into time-saving workflows that speed up service and enhance the customer experience

Connect Systems with Ease

A library of pre-built connections to popular business systems aggregate data in real-time, combine it with Five9 data, and coordinate functionality.

Visualize Performance in Real Time

Pre-built visualization widgets let you create dashboards with ease and share information in a way that’s intuitive and easily understood.

React Intelligently with Workflows

Create intelligent, automated workflows to react in a coordinated manner across Five9 and other business systems in a visual, low-code environment.

View a Demo

65% of respondents in companies with more than 1,000 employees rated streamlining operations as very important.

Download Data Sheet

Integration

  • Pre-built data and functional integrations
  • Real-time data aggregation
  • Add integrations with APIs or webhooks

Visualization

  • Dashboards and wallboards
  • Pre-built data visualizers
  • Share visualizations via URL or email

Automation

  • React to events in real time
  • Intricate, multistep actions
  • Cross-system workflows

Five9 Workflow Automation has given us the clear edge in every recent sales opportunity. At the end of the day we believe this solution is transforming the contact center as we know it.

Carlos Eduardo Leite

Solution Director, Nuveto

Resources To Help You Get Started

Data Sheet

Five9 Workflow Automation

Improve decision-making with a single view of operational performance in real time across multiple systems.

Download the Data Sheet

Data Sheet

Five9 Operational Intelligence

Boost organizational alignment and agility with a unified, real-time view of your contact center’s performance.

Download the Data Sheet

Data Sheet

Five9 Proactive Notification

Automate omnichannel outbound communication to help your business create exceptional customer experiences.

Download the Data Sheet

Data Sheet

Five9 Digital Outreach

Automate follow-up when calls fail through email, SMS, or social to let your contacts know you missed them.

Download the Data Sheet

Data Sheet

Five9 Social Engagement

Respond intelligently to social media mentions to create positive business outcomes and exceptional experiences.

Download the Data Sheet

We’ll help you find the right strategy and products for your evolving business.

Chat with an Expert

Learn more about how Five9 helps you deliver a more human experience through your agents and our business applications.

Explore all our solutions

Customer Experience

Exceed your customers’ expectations on their channel of choice.

Customer Experience

Agent Empowerment

Empower your agents to deliver a more human experience.

Agent Empowerment

Business
Agility

Streamline contact center operations and provide exceptional customer experiences.

Business Agility