REPORTING AND ANALYTICS

Change the way you visualize and act on contact center metrics.

Five9 provides a comprehensive set of real-time and historical reporting tools based on best practices from hundreds of contact centers. Get a complete picture of your contact center performance and gain actionable insights that let you consistently achieve operational and strategic goals.

Get in Touch

Data-Driven Decisions to Optimize Contact Center Performance

Get information you need to measure metrics daily, monthly, quarterly, or annually – and to make adjustments when necessary. Track trends to gain actionable insights and credible data to help support strategic changes that require executive buy-in. Five9 reporting helps you manage multiple physical contact centers, agents who work from home, or a combination of agents around the globe as a single virtual contact center.

View a Demo

Make Good Decisions with Good Data

Standard Reports

Gain rapid insights with over 120 easy to use out-of-the-box reports based on operational and business best practices.

Custom Reports

Tailor reports to meet your unique needs by customizing standard reports or building them from the ground up.

Real-Time Reports

See what’s happening in real time whether your agents are nearby or across the world and react quickly to changing conditions.

View a Demo

90% of business decision makers found digital transformation to be an important to very important factor in their business.

Get the Report

no heading

Historical Reporting

Over 120 standard historical reports
Agent and department level views
IVR and queue views
Agent state and ACD views

Real-Time Reporting

Custom reports
Real-time reports
Visualizations and flexible layout options
Dashboards and wallboards

Supervisor Application

Omnichannel metrics
Scheduled reports
Sharing options (HTML, PDF, RTF, CSV)
Update lists automatically

View a Demo

The reporting tools within Five9 ignited our thinking to make changes to create a truly differentiated customer experience.

Jeff Huffnagle

Director of Telecommunications, Medical Alert

Resources To Help You Get Started

Solution Brief

Five9 Reporting

Five9 Reporting delivers both real-time and historical insights based on contact center best practices to give you a complete picture of your contact center performance.

Download the Brief

Customer Case Study

Penn Foster Success Story

Penn Foster selected Five9 for its tight integration with Oracle and their strong reputation in the industry as a company that understands the needs of the contact center.

Read the Case Study

Customer Case Study