Align goals, increase performance transparency, and foster collaboration to instill a culture of high performance and accountability in your contact center. Take performance to the next level and boost agent engagement with gamification.Get in Touch
It’s difficult to consistently achieve your objectives when agents’ individual actions aren’t aligned with company goals. Performance management from Five9 helps you create the necessary alignment, while inspiring agents to perform even better. Performance transparency and continuous feedback keeps everyone informed on where performance stands and what they can focus on to improve. Help everyone stay engaged, whether they work remotely or in-house, with a collaborative, social working environment.View a Demo
Role-based dashboards provide tailored, actionable information at multiple levels: agents, supervisors, managers, and executives get web-based access to critical information.
Aggregate data from external systems and consolidate with Five9 real-time and historical information to create a single view of the truth across your business.
Automatically receive alert notifications when performance objectives are not being met to make proactive corrections.
Create KPIs from a comprehensive set of pre-defined metrics or create your own metrics to meet unique business needs.
Increase organizational transparency and focus on performance with pre-defined wallboard templates or create your own that incorporate leaderboards, videos, slide decks, and more.
Call Center Director, Hoglund Law
Access to information is incredibly important for contact centers, and the ability to take that information and make it actionable is a vital part of being successful.Download the Data Sheet
Essential training and everyday tasks completed through game-like activity make people more productive and happier at work.Download the Data Sheet
Connect to customers and solve their problems the first time.Customer Experience
Empower your agents so they can focus on delivering a more human experience.Agent Empowerment