GLOBAL VOICE

Global scale, reach, and quality without compromise.

When your business operates across the globe, you want your customers to have exceptional high-quality experiences with your agents—whether the agents are in multiple physical locations or working from home. Five9 Global Voice delivers highest-quality, carrier-grade voice at scale by leveraging regional Five9 points of presence (PoPs) around the globe for perfectly clear, no-delay conversations every time.

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Optimize The Customer Experience

Contact Center Managers can create a single virtual contact center, including the IVR, and provide a consistent 24/7 experience for your customers in almost any part of the world.

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Deliver Great Service With High-Quality Voice Anywhere In The World

Omnichannel Routing

Route customers on their favorite channel to the best agents according to your own business rules.

Robust Outbound Dialer

Expedite outbound dialing with a TCPA-compliant solution that can do blended, power, progressive, predictive, and preview outbound.

Intelligent Virtual Assistant (IVA)

Let your customers serve themselves using Five9 speech-enabled IVA (speech-bot) or using the Visual IVR on a mobile device, while your operation gathers customer intent.

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71.7% of organizations will have some form of cloud-based solutions in the coming year Cloud-based deployments grew by 36.1% last year; on-prem systems fell in tandem

Enterprise Ready

Support thousands of contact center agents
Cluster your voice media resources for unparalleled uptime
Reduce deployment cycles from years to months compared to on-premises solutions
Save Five9 encrypted recordings in local POPs to support PCI, HIPPA, and GDPR compliance
Operate time-sensitive services within the PoPs like DTMF, TTS, voice prompts, voice recording, answering machine detection, and speech recognition

High-Quality Voice

Carrier grade voice quality
Optimized routing; Voice quality of service, contact center service models, and follow the sun models
One centralized engagement center platform

Global Reach

Deployed in Five9 data centers and public cloud to maximize country coverage worldwide
Meet data localization and security requirements by keeping recordings in-region
Strategically placed Five9 Voice PoPs ensure the shortest distance between agent and customer
Route to agents in region or globally based on business objectives

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The biggest issue for our business was the fact that we’re dealing with so many different countries and you run into so many issues when you’re dialing into 30 different countries. We selected Five9 because we wanted a solution that could handle everything that goes into getting a call to a customer no matter what country we’re working in.

Lee Hasson

Director of Business Intelligence, Open English

Resources To Help You Get Started

Data Sheet

Five9 Global Voice

Deliver extraordinary customer experiences anywhere in the world with carrier grade voice quality.

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Data Sheet

Five9 Inbound Voice

Intelligently route customers to the right resource anywhere in the world to help them continue their journey.

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Data Sheet

Five9 Outbound Contact Center

Whether your sales organization is B2B, B2C, high volume, low volume or highly automated, the Five9 solution can help you empower your agents and close more sales.

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