GLOBAL VOICE
Global scale, reach, and quality without compromise.
When your business operates across the globe, you want your customers to have exceptional high-quality experiences with your agents—whether the agents are in multiple physical locations or working from home. Five9 Global Voice delivers highest-quality, carrier-grade voice at scale by leveraging regional Five9 points of presence (PoPs) around the globe for perfectly clear, no-delay conversations every time.
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Optimize The Customer Experience
Contact Center Managers can create a single virtual contact center, including the IVR, and provide a consistent 24/7 experience for your customers in almost any part of the world.
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Deliver Great Service With High-Quality Voice Anywhere In The World
Omnichannel Routing
Route customers on their favorite channel to the best agents according to your own business rules.
Robust Outbound Dialer
Expedite outbound dialing with a TCPA-compliant solution that can do blended, power, progressive, predictive, and preview outbound.
Intelligent Virtual Assistant (IVA)
Let your customers serve themselves using Five9 speech-enabled IVA (speech-bot) or using the Visual IVR on a mobile device, while your operation gathers customer intent.
71.7% of organizations will have some form of cloud-based solutions in the coming year Cloud-based deployments grew by 36.1% last year; on-prem systems fell in tandem
Enterprise Ready
- Support thousands of contact center agents
- Cluster your voice media resources for unparalleled uptime
- Reduce deployment cycles from years to months compared to on-premises solutions
- Save Five9 encrypted recordings in local POPs to support PCI, HIPPA, and GDPR compliance
- Operate time-sensitive services within the PoPs like DTMF, TTS, voice prompts, voice recording, answering machine detection, and speech recognition
High-Quality Voice
- Carrier grade voice quality
- Optimized routing; Voice quality of service, contact center service models, and follow the sun models
- One centralized engagement center platform
Global Reach
- Deployed in Five9 data centers and public cloud to maximize country coverage worldwide
- Meet data localization and security requirements by keeping recordings in-region
- Strategically placed Five9 Voice PoPs ensure the shortest distance between agent and customer
- Route to agents in region or globally based on business objectives
The biggest issue for our business was the fact that we’re dealing with so many different countries and you run into so many issues when you’re dialing into 30 different countries. We selected Five9 because we wanted a solution that could handle everything that goes into getting a call to a customer no matter what country we’re working in.
Lee Hasson
Director of Business Intelligence, Open English
Resources To Help You Get Started
Data Sheet
Five9 Global Voice
Deliver extraordinary customer experiences anywhere in the world with carrier grade voice quality.
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Five9 Inbound Voice
Intelligently route customers to the right resource anywhere in the world to help them continue their journey.
Download the Data SheetData Sheet
Five9 Outbound Contact Center
Whether your sales organization is B2B, B2C, high volume, low volume or highly automated, the Five9 solution can help you empower your agents and close more sales.
Download the Data SheetWe’ll help you find the right strategy and products for your evolving business
Chat with an Expert
Use real-time data collected from your customers to provide actionable insights for your agents and business.
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Customer Experience
Connect to customers and solve their problems the first time.
Customer Experience
Agent Empowerment
Empower your agents so they can focus on delivering a more human experience.
Agent Empowerment
Business
Agility
Manage your agents with empathy while delivering impact to the business.
Business Agility