Unified Communications Integration:
Amplify Your Contact Center's Power
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Leverage the Knowledge of Your Entire Organization
Leading enterprises have already started to modernize their technology towards a single network for data and voice. Often referred to as Unified Communication (UC), this convergence affords businesses to benefit from advanced functionality such as company-wide presence and real-time collaboration, regardless of device or location. UC plays an important role in modernizing contact centers by delivering powerful collaboration features directly to the agent desktop. Agents can check availability and quickly connect with knowledge workers for assistance responding to customer issues outside of the normal resolution flow.
The Five9 Skype for Business integration also works seamlessly with our CRM integrations.
Real-Time Collaboration
Empower agents to respond to customer issues outside of the normal resolution flow. Better service the needs of the customer from within a single interaction.
Click-to-Call Collaboration
Agents can quickly identify knowledge experts and collaborate to better service the needs of customers with special concerns.
Unified Microsoft Environment
Five9's integration with Microsoft’s CRM platform as well as Microsoft Skype for Business increases agent responsiveness and removes latency in the process.
Five9’s innovation becomes our innovation. We get to improve the product we offer our clients without having to pay for R&D ourselves.
Architected for the Modern Global Consumer
Serve your customers with a seamlessly integrated solution that fully leverages and complements CRM, UC and WFO systems for an end-to-end cloud customer experience.
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Datasheet: Integrate with Microsoft Skype for Business
Learn how you can lower costs and improve efficiency with staff scheduling in the Five9 Cloud. Get an overview of the workforce management features available from Five9.
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