CRM Integration:
Built-In Integrations for Leading CRMs

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Five9 and Your CRM — Better Together

Five9 provides robust pre-built integrations with leading CRM solutions — Salesforce, ServiceNow, Microsoft, Oracle, and Zendesk — so that agents have the information they need to make customers happy. Use a different web-based CRM? No problem. The Five9 Agent Desktop Toolkit offers a rich, extensive framework of REST APIs, reference UIs, and other tools to build solutions that power agent experiences and business results in turnkey and custom environments.

With Five9 embedded into your CRM, you create a powerful combination of telephony and CRM that works better together. Allow your agents to click-to-dial from the CRM desktop. Leverage the power of Five9 while maximizing your existing investments. Increase agent productivity, enhance the user experience, and give your organization a competitive advantage.

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Built-In Packages for CRMs

Five9 comes with built-in integrations for Salesforce, ServiceNow, Microsoft, Oracle, and Zendesk. Perform Five9 functions from the CRM interface.

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Custom CRM Integrations

Easy-to-implement customer integration option embeds interaction controls into your CRM. Agent Desktop Toolkit offers a rich framework of tools.

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Leader in CRM Integration

The vast experience of the Five9 Professional Services team provides the expertise to accomplish your integration in weeks, not months.


Combine Five9 with Salesforce to make each sales and service interaction a success.

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Five9 seamlessly connects contact center and ServiceNow functionality giving agents a single solution in a single workspace for providing great customers experiences.

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Together, Microsoft Dynamics CRM and Five9 create a powerful, flexible customer service platform.

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Together, Oracle and Five9 allow you to easily maximize every customer interaction.

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Five9 seamlessly connects to Zendesk to provide a more meaningful customer experience.

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Website leads are processed through our CRM and then pushed out to Five9. Within seconds — literally — our sales team is calling them back.
Lee Hasson
Director of Business Intelligence, Open English

Datasheets: CRM Integrations

Learn how you can improve efficiency with powerful CRM integrations that keeps all relevent data at your agents' fingertips.

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Gain access to all contact center resources, such as demos, white papers, data sheets, and more.

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Integration Features


CTI Web Services API


Configuration Web Services API


Reporting Web Services API


Statistics Web Services API


Web Connectors


Built-In Customizability


Proactive Productivity Tools


Embedded Agent Interface


Built-In Integration with Salesforce


Built-In Integration with ServiceNow


Built-In Integration with Microsoft Dynamics


Built-In Integration with Oracle Service Cloud


Built-In Integration with Zendesk

Boost Productivity with Five9

Stop wasting time on manual dialing and managing leads. Five9 Outbound Contact Center automates lead and campaign management, so you can create an automated marketing and sales funnel that achieves your outbound goals.


Predictive dialing connects agents only to live prospects, maximizing calling efficiency.


Use list priorities and ratios, so your agents can focus on their most qualified leads.


Automate agent callbacks using the Disposition Timer and redial feature.


Leverage workflow rules with time-of-day triggers to manage agents and campaigns.

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.


Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Call 1-800-553-8159 for More Information