Agent EQ
Empower agents with all the tools needed to deliver a more human experience.
The Five9 Intelligent Cloud Contact Center empowers your agents to focus on customers, not the technology enabling their interactions, to deliver exceptional service by connecting the touchpoints of a customer journey across time and channels.
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Our platform enables organizations to be more empathetic than ever before.
Equip agents with the powerful tools they need to provide the personalized assistance customers demand. By eliminating the distractions involved in switching between applications and searching for information, agents are freed up to display their empathy and have positive interactions that build customer trust and loyalty.
Agent EQ
ID the caller, derive intent, and collect the information agents need to more effectively manage every interaction.
IVR
Integrate easily with other systems, including CRMs, to determine customer intent, route the call to the best skilled agent, and present customer information.
IVA
Use advanced, speech-based self-service and customer intention identification to make it easier for customers to get support through your automated system.
Digital Engagement
Design a customer workflow from self-service to disposition using all the digital channels your customers want.
Routing
Set up skills-based routing rules and flows that leverage customer intent, data, and service context.
CRM
Leverage pre-built integrations with all the leading CRM solutions to empower agents with the customer data they need on their desktop.
Unified Communications
Pre-built integrations enable agents to improve first contact resolution by easily engaging subject matter experts for assistance.
Agent Desktop
Provide agents with a complete picture of the customer's journey, context, and history across all communication channels.
Agent Assist
Guide agents to valuable information, scripted responses, and other personalized help using AI-driven assistance.
The NexRep contact center is different from other contact centers in that a hundred percent of our agents are virtualized at home and we're able to route contacts – whether it be voice, emails, chats, SMS, or even social media – through the cloud directly to the homes of our agents.
Teddy Liaw
CEO, NexRep
We’ll help you find the right strategy and products for your evolving business.
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Empowered, empathetic agents create more human experiences for your customers with a cloud contact center that is customized for your business.
Business EQ
Manage your agents with empathy while delivering impact to the business.
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