CRM integration built in for enhanced productivity.

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Five9 and Your CRM — Better Together

Five9 provides robust pre-built integrations with leading CRM solutions — Salesforce, Oracle, Microsoft, Zendesk, NetSuite and Velocify — so that agents have the information they need to make customers happy. Use a different web-based CRM? No problem. Five9’s Agent Desktop Toolkit offers a rich, extensive framework of REST APIs, reference UIs and other tools to build solutions that power agent experiences and business results in turnkey and custom environments.

With Five9 embedded into your CRM, you create a powerful combination of telephony and CRM that works better together. Allow your agents to click-to-dial from the CRM desktop. Leverage the power of Five9 while maximising your existing investments. Increase agent productivity, enhance the user experience and give your organisation a competitive advantage.

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Built-In Packages for CRMs

Five9 comes with built-in integrations for Salesforce, Oracle, Microsoft, Zendesk, NetSuite, and Velocify. Perform Five9 functions from the CRM interface.

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Custom CRM Integrations

Easy-to-implement customer integration option embeds interaction controls into your CRM. Agent Desktop Toolkit offers a rich framework of tools.

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Leader in CRM Integration

The vast experience of the Five9 Professional Services team provides the expertise to accomplish your integration in weeks, not months.

Website leads are processed through Salesforce and then pushed out to Five9. Within seconds — literally — our sales team is calling them back.
Lee Hasson
Director of Business Intelligence, Open English

Datasheets: CRM Integrations

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Integration Features


CTI Web Services API


Configuration Web Services API


Reporting Web Services API


Statistics Web Services API


Web Connectors


Built-In Customisability


Proactive Productivity Tools


Built-In CRM Integration with Salesforce


Built-In CRM Integration with Oracle Service Cloud


Built-In CRM Integration with NetSuite


Built-In CRM Integration with Zendesk


Built-In CRM Integration with Microsoft Dynamics

Boost Productivity with Five9

Stop wasting time on manual dialling and managing leads. Five9 Outbound Contact Centre automates lead and campaign management, so you can create an automated marketing and sales funnel that achieves your outbound goals.


Predictive dialling connects agents only to live prospects, maximising calling efficiency.


Use list priorities and ratios, so your agents can focus on their most qualified leads.


Automate agent callbacks using the Disposition Timer and redial feature.


Leverage workflow rules with time-of-day triggers to manage agents and campaigns.

Call +44 203 318 7902 for More Information