To date, companies have often used customer data to help the company for purposes such as targeting, segmentation, or pricing. But imagine if companies actually used their customer data to help customers and provide them with even greater value.
John Hagel III has imagined this, and on July 8th, will lead a live, interactive webinar on how companies can use their customer data to build trust and increase the value they provide to their customers.
Hagel will describe how organizations can:
Use data they already have to benefit customers
Think about the whole customer, across the whole life cycle
Prepare to refocus operations
68% of business leaders feel their cybersecurity risks are increasing. With sensitive customer information, such as credit card and social security numbers, contact centers are prime targets for hackers. As more customer service agents continue to work from home, protecting your customer’s data has never been more critical.
On July 21st at 11 AM PT, join Dave DeWalt, the most widely recognized cybersecurity business leader, and Rowan Trollope, CEO of Five9, to learn about the proper policies you need to secure your cloud contact center and steps your work-at-home agents can take from home to stay ahead of cybercrime.
In this executive webinar, you will learn:
Why protecting customer data in the cloud is safe
Best practices to mitigate the risk of security breaches
Top cybersecurity trends
As the pandemic pushes more customer interactions online, contact centers must reinvent the work-from-home experience in order to successfully navigate the new customer service landscape. Therefore, supervisors must be equipped with the right tools, not only to overcome common WFH challenges, but to also optimize agent engagement and performance.
Join Robin Gareiss of Nemertes Research and Peter Milligan of Five9, as they share the latest research regarding companies moving to a remote work force and discuss best practices that will help your contact center employees overcome remote work challenges.
In this webinar, you will learn:
The largest challenges that remote agents have encountered in working from home, and how to address these
Features and functions within contact center systems that can help improve the agent experience and thus provide better customer experience
Best practices for supervisors to best manage their remote agents
Join Contact Center Analyst, Blair Pleasant and Michael Rose of Five9, to learn about top contact center priorities required to thrive in the new work environment.
Join Shep Hyken, customer service and experience expert, to learn how to protect long-term relationships with your customers.
Join Rowan Trollope, CEO of Five9 and Eric S. Yuan, CEO of ZOOM, to learn how COVID-19 will change the future of our work environment and accelerate the adoption of cloud communications.
You will receive an email in the next few minutes with information about the webinar.