Five9 Webinars

Turn Your Call Center into an Intelligent Contact Center

Today's customers are more demanding than ever. They want to communicate with you anytime, anywhere, and over the channel of their choice. They expect you to know them — their services, their needs, and their preferences. Meeting these heightened expectations requires an intelligent contact center that allows you to deliver personalized experiences that build your brand. Come join us as we explore what is needed along with a prescribed path to getting there.

In this webinar, you will learn:

  • The difference between a call center and an intelligent contact center
  • The benefits of an intelligent contact center and how you can use it to deliver extraordinary customer experiences
  • 3 easy steps you can to take to turn your call center into an intelligent contact center
Wednesday, May 1st 11:00 am PT

Customer Spotlight Webinar: 3 Ways Sekure Merchant Boosted Sales Conversions with Five9 and CallMiner

Sekure Merchant, a leading credit card processing company, was having difficulties with their quality management and sought to increase the effectiveness of their sales team. Within two months of using CallMiner to analyze calls recorded through Five9, Sekure Merchant significantly increased their sales conversions and identified thousands of mis-dispositioned leads.

Join us for a webinar with Dave Hill, Jeff Stroum, and Matt Coffey on Thursday, May 9th to learn how Sekure Merchant leveraged Five9 and CallMiner Eureka to:

  • Boost sales conversions by measuring the effectiveness of sales pitches.
  • Monitor the behaviors of missed sales opportunities.
  • Increase call center efficiency by uncovering excessive silence, reducing manual call categorization, and tracking barriers to first call resolution.

Sign up now, space is limited.

Thursday, May 9th 11:00 am PT

On-Demand Webinars

5 Stepping Stones to Practical AI in the Contact Center

Bringing AI into your contact center is an important step in delivering smarter, personalized experiences. Tune in to learn what steps you need to take now to create a foundation for an AI-driven future.


5 Ways Executives are Enhancing Customer Satisfaction

Learn why business leaders think customer satisfaction has the most impact on their business and what they are doing to keep customer satisfaction rates high. 


Improving the Customer Journey with Workforce Optimization

Learn about the hottest WFO modules and trends that you can implement to help improve your current WFO strategy.