Five9 Webinars

Upcoming Five9 Webinars

How to Stay Ahead in CX: 5 Predictions for the Future of Contact Center   
Thursday, December 2 @11 am -12 pm PT 
Join us for our third annual fireside chat with Rowan Trollope, CEO of Five9 and passionate CX advocate, and industry analyst and all-around contact center and CX guru Sheila McGee-Smith as they look ahead and reveal the five major contact center predictions that will help you reimagine your CX and realize results in 2022 and beyond.  
 
In this webinar, Rowan and Sheila will discuss: 
  • Their previous predictions for 2021, which held up and which fell flat 
  • The evolution of digital channels, AI, Automation, and Analytics and their impact in 2022 
  • What is a digital workforce and why is it a necessity in this rapidly changing marketplace?  
 
Five9 Knows Live: How to Move to the Cloud to Ensure Business Continuity 
Thursday, December 9 @ 11:00-11:30 am PT
Join Erin Wilson, Sr. Technical Marketing Manager, and Terry Goddard, Regional Director of Professional Services, as they discuss the importance of moving your contact center to the cloud to ensure business continuity, maintain security and compliance and drive increased productivity, and customer satisfaction levels.
 
Tune into this webinar to learn how to:
  • Seamlessly move to the cloud while maintaining security.
  • Remain PCI compliant, even with remote workers.
  • Increase efficiencies and agent engagement from anywhere.

How AI Will Fill the Emotional Engagement CX Gap

Digital transformation has empowered CX professionals to reduce costs and improve contact centre efficiencies; however, it is important not to lose sight on how this change impacts the human side of the customer journey.

Join Neal Bartram, COO of ICON, and Brian Atkinson, VP & GM of Five9, to discover the CX gap that almost every company is missing and how we need to redeploy AI to deliver a truly frictionless customer experience and a stronger emotional engagement with customers.  

In this 20-minute webinar, join Brian and Neal to learn:  

  • Why human customer experiences are so vital in today’s digital-first world.  

  • Ways to overcome the current challenges in the customer experience landscape. 

  • How AI can drive positive emotional engagement across the customer journey.  

  • Best practices to deliver seamless experiences and which technologies to prioritize.

All Executive Webinars

On-Demand Webinars

The Role of Virtual Agents in the New Digital Workforce Webinar

Discover why now is the time to embrace a digital workforce to reimagine customer experiences and deliver tangible business results.

Webinar

Five9 Knows Live: STIR/SHAKEN

Join Erin and Chirag Patel, Director of Global Network Solutions, as they break down the importance of being STIR/SHAKEN compliant and how you can ensure customers can trust that every call you make came from you and thereby increase your contact and response rates.

Webinar

How to change your Service Strategy to become Digital-First

Led by Paul Greenberg (CRM Industry Analyst), this roundtable webinar will walk you through self-service strategies, process automation, and advanced conversational AI capabilities to help you make every customer interaction matter while allowing service to become a major source of revenue generation.

Webinar