Five9 Webinars

Improving the Customer Journey with Workforce Optimization

The new generation of workforce optimization (WFO) is innovating contact centers in a way we’ve never seen before. WFO is a suite of applications. These solutions provide management, analytics, and artificial intelligence to help companies deliver a great customer experience in the most cost effective way. Join Donna Fluss of DMG Consulting and Peter Milligan of Five9 for a deep dive into the hottest WFO modules and trends that you can implement to help improve your current WFO strategy.

In this webinar you will learn:

  • What functionality is included in the new generation of WFO suites
  • Why recording and quality assurance are necessary in all contact centers
  • The benefits of speech analytics and analytics-enabled quality assurance
  • Why workforce management is a necessity for contact centers with 10 or more agents, multiple sites and servicing multiple channels
  • Case studies that demonstrate the benefits of WFO

Register now, space is limited.

Tuesday, March 5th 11:00 am PT
Register

On-Demand Webinars

5 Stepping Stones to Practical AI in the Contact Center

Bringing AI into your contact center is an important step in delivering smarter, personalized experiences. Tune in to learn what steps you need to take now to create a foundation for an AI-driven future.

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How lululemon Increased their Flexibility to Meet Guest Demands: Making the Switch to a Global Cloud-Based Contact Center with Five9

lululemon uses Five9 to meet seasonal demand—simplifying their process for doubling the number of agents for the holidays.

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How CARFAX Leverages Salesforce and Five9 to Increase Agent Productivity

CARFAX leverages Salesforce integration to give their contact center agents more insight into prospect and customer data, resulting in more effective calls and simplified processes.

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