Five9 Webinars

Contact Center AI: Strategies to Service Customers in Times of Uncertainty

COVID-19 is creating high pressure for call centers to solve problems faster than ever and delivering more human customer experiences has never been more important during these times of high anxiety.

Today’s AI technologies, while overhyped in many sectors, can provide real value for the call center today. Businesses can achieve a great deal with “helper bots” that can greatly support customer service representatives in a crisis.

Join CMSWire, Seth Earley, CEO of Earley Information Science and Darryl Addington, Director of Product Marketing at Five9, for a live, 45-minute webinar. In this session we will discuss current AI capabilities that can help organizations provide more human customer experiences during a crisis and how to prepare for the future when AI tools and technologies further mature.

This webinar will cover:

      • The current state of proven AI solutions in the industry.

      • How AI technologies will humanize customer experiences in a crisis.

      • Why chatbots and virtual assistants are not ready for customer facing applications.

      • How to evaluate your machine learning and AI needs when considering call center software

In today’s digital era, consumers are rapidly continuing to switch from offline to online — and the contact center may be the only time your customer interacts with your business. According to a McKinsey report, the number of digital touch-points is increasing by 20% annually across the customer journey as more offline consumers switch to digital tools and younger, tech-savvy consumers enter the market. As a result, it is imperative to master the customer journey in order to gain insight into your customer’s pain points along each and every touchpoint across the journey. These insights will allow your enterprise to focus on contact center pitfalls that will have the most impact on your customer experiences and therefore, enhance customer loyalty and retention. On February 6th at 10 AM PST, join our experts as they reveal 3 proven ways to master the customer journey to deliver seamless customer experiences. This webinar will cover: • How to be where your customers are • How to improve agent performance • How AI humanizes the customer service experience
Wednesday, April 8th 10:00 am PST
Register

NexRep Customer Webinar: Navigating Customer Service Through a Crisis

In the midst of unforeseen circumstances, customer service agents are facing new and unexpected challenges in the contact center.

NexRep, the largest virtual contact center in the nation, has navigated through these life-changing and unforeseen events by empowering their remote agent workforce with the cloud technology they need to continue delivering exceptional customers service experiences from home.

In a live customer webinar, join Teddy Liaw, CEO of NexRep and Darryl Addington, Director of Product Marketing at Five9, to learn how NexRep leverages the cloud to future-proof their contact center, optimize agent performance and empower their agents to deliver superior customer services from home.

In this webinar you will learn how NexRep:

    • Navigates high call volume during a crisis

    • Empowers expert remote agents to deliver superior support

    • Maintains 90% contact center agent retention rate

    • Leverages the cloud to improve agent productivity and performance

In today’s digital era, consumers are rapidly continuing to switch from offline to online — and the contact center may be the only time your customer interacts with your business. According to a McKinsey report, the number of digital touch-points is increasing by 20% annually across the customer journey as more offline consumers switch to digital tools and younger, tech-savvy consumers enter the market. As a result, it is imperative to master the customer journey in order to gain insight into your customer’s pain points along each and every touchpoint across the journey. These insights will allow your enterprise to focus on contact center pitfalls that will have the most impact on your customer experiences and therefore, enhance customer loyalty and retention. On February 6th at 10 AM PST, join our experts as they reveal 3 proven ways to master the customer journey to deliver seamless customer experiences. This webinar will cover: • How to be where your customers are • How to improve agent performance • How AI humanizes the customer service experience
Thursday, April 23rd 10:00 am PST
Register

On-Demand Webinars

How BISSELL Personalized Customer Experiences with Five9

Learn why BISSELL selected Five9 to personalize customer experiences for their growing global customer base.

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5 Omnichannel Lessons Learned the Hard Way

Join our live webinar to learn about 5 omnichannel pitfalls you can avoid to deliver great customer experiences.

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3 Proven Ways to Master the Customer Journey

Discover three proven ways to master the customer journey to deliver seamless customer experiences.

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