As 2020 comes to a close, it is evident that the pandemic has forever changed the way consumers interact with your business and has forced customer experience professionals worldwide to redefine the customer service experience.
On December 8th at 11 AM PT, join a live fireside chat with Rowan Trollope, CEO of Five9 and Sheila McGee-Smith, President & Principal Analyst of McGee-Smith Analytics, as they look ahead to 2021 and reveal 5 major contact center predictions that will help your enterprise thrive in the new year and beyond.
In this webinar, Rowan and Sheila will discuss:
How their past predictions compare to the unforeseen events of 2020
A look at how contact center technologies have evolved & the impact they will have on CX in 2021
Why the contact center is the new front door of the business
Join Anand Chandrasekaran of Five9, Mike Rajich of AT&T and Melanie Turek of Frost & Sullivan, as they look back at 2020 and discuss how the COVID-19 pandemic has accelerated contact center transformation.
Join Contact Center Analyst, Blair Pleasant and Michael Rose, podcast host of That’s Genius!, as they review the 2020 Customer Service Index (CSI) report and reveal key insights to help stay ahead of new consumer preferences in a post pandemic world.
Join Jonathan Rosenberg, CTO of Five9, to learn how practical AI is rapidly improving contact center efficiencies and enabling customer service agents to treat every customer with care.
You will receive an email in the next few minutes with information about the webinar.