Five9 Webinars

The Future of Customer Service Automation

Automation is a vital component in the future of customer service. But knowing how to leverage it with the latest workflow technology to create the seamless customer experience that consumers expect and the efficiencies that customer experience leaders need is a whole other story.

Join our live executive fireside chat as Five9 CEO, Rowan Trollope, and ServiceNow Chief Product Officer, CJ Desai, discuss how automation is changing the customer service landscape and how you should digitalize your workflows to deliver meaningful business value.

Key topics CJ and Rowan will discuss include:

    • How automation and digital workflows are transforming the future of customer service.

    • How intelligent automation can help you optimize workflows, improve the agent experience and reimagine the contact center.

    • How machine intelligence can help you shift customer service from reactive to proactive.

Thursday, March 11th 11:00 am PST

3 Easy Ways to Automate Your CX Operations

A new generation of contact center automation is helping global organizations reimagine their customer experience (CX). By eliminating manual processes, automation provides contact center and CX leaders with the modern tools to improve and optimize agent performance.

On March 18th at 11 AM PT, please join guest speaker, Donna Fluss, President of DMG Consulting LLC and Mike Bourke, SVP of Product at Five9, as they share real-world examples on the value of automation in the contact center and highlight 3 use cases that can deliver immediate and quantifiable benefits.

In this webinar, you will learn:

    • Where and how to get started with contact center automation to improve agent productivity and engagement, enhance your customer experience and more.

    • The proven business value and benefits of contact center automation.

    • Real-world case studies demonstrating how automation is delivering cost-savings in the contact center.

Thursday, March 18th 11:00 am PST

How Bakkt Uplifts Remote Agent Satisfaction and CX

Contact Center agents are the frontline of customer service, but how do you keep them engaged and productive when call volumes are rising and they are working remotely?

Join us in this customer webinar with Daren Autry, Head of Commercial Operations at Bakkt, and Darryl Addington, Dir. of Portfolio Marketing at Five9, to learn how Bakkt, a leading provider in digital assets, leverages Five9 Workforce Optimization (WFO) to enhance remote agent satisfaction and deliver consistent, superior customer support from anywhere.

Bakkt unlocks the $1.2+ trillion of digital assets that is currently held in cryptocurrencies, rewards and loyalty points, gaming assets and merchant stored value for its customers. For them, having an engaged workforce means that they can deliver on their customer promise.

In this webinar, you will learn how Bakkt:

    • Leverages WFO to ensure agents stay engaged in a remote environment.

    • Uses Five9 Quality Management (QM) solutions to monitor and maintain agent morale and boost agent performance.

    • Navigated the challenges of COVID-19 and scaled a remote workforce.

Thursday, March 25th 10:00 am PST

On-Demand Webinars

5 Proven Methods to Optimize Agent Productivity and Reduce Attrition

Join Greg Hanover, CEO of Liveops and Tricia Yankovich, SVP of People & Human Resources at Five9, as they discuss strategies CX leaders can deploy to successfully navigate employee engagement and retention in 2021.


Strategies to Navigate CX Demands for the Contact Center

Join Kerry Bodine, Author & Customer Experience Thought Leader, and Darryl Addington, Director of Portfolio Marketing at Five9, as they discuss ways global leaders can catch up on past CX initiatives and strategies to meet and exceed their contact center goals in 2021.


Digital CX Opportunities to Kickstart the New Year

Join our guest speaker, Kate Leggett, VP & Principal Analyst at Forrester Research, and Peter Milligan, Sr. Portfolio Marketing Manager at Five9, as they reveal top CX opportunities to kickstart the new year and priorities contact center leaders need to meet the demands of the new digital consumer.