Five9 Webinars

Five9 Webinar: What’s Trending in CX - Are you on the cutting edge?

$1.4 trillion USD are lost annually due to poor customer service. Is your enterprise at risk?

The customer experience era is now, and businesses must adapt in order to survive and thrive. As a result, Five9 partnered with recognized polling firm, Zogby Analytics, to learn how thousands of consumers rate their current customer experiences while engaging with a contact center.

Join our webinar on September 18th to discover key insights into what consumers are expecting when engaging with your business. Contact Center Analyst Blair Pleasant and podcast host, Michael Rose of Five9, will review the 3rd annual Customer Service Index (CSI) report and how its’ findings can help companies thrive in today’s digital era.

In this live webinar, Blair and Michael will discuss:

  • The most preferred channel’s for today’s consumers

  • Whether customer experience has improved over the last year

  • Turnoffs that drive your customers away

  • Best customer service practices

Wednesday, September 18th 02:30 pm PST
Register

On-Demand Webinars

Webinar: Five Customer Experience Pitfalls to Avoid

Learn how to avoid 5 common CX pitfalls that will help your enterprise increase customer loyalty, empower your agents and exceed your KPIs.

Webinar

Customer Spotlight Webinar: When Customer Service is a Family Experience

Register for this webinar to learn how Gonzaba Medical Group empowered their agents to deliver superior customer service "como familia" with Five9.

Webinar

Three C’s of Customer Communication: Cloud Contact Center

Tune in to learn how the Association of Mature American Citizens (AMAC) partnered with Five9 and TetraVX to overcome the changing dynamics in customer communications.

Webinar