Five9 Webinars

The Steaks are High for Customer Service: Accelerate Your Contact Center Sales

In the COVID-19 era, the contact center has become the front door of the business. Now every customer interaction, whether it’s on a call, over text or social media channel, is a key opportunity for your contact center sales and service representative to drive prospects into customers. With the rise of online customer interactions, this has never been more true than it is today.

Join our exclusive webinar with Dan Burkland, President of Five9, and Nate Rempe, President & COO of Omaha Steaks, to learn ways to maximize your sales teams’ performance and triple agent productivity with the power of Five9’s blended contact center.

In this executive webinar, you will learn:

    • Ways to improve contact center sales & agent productivity in a WFH model

    • The tools needed for a modern-day sales team & tips to increase customer satisfaction

    • How to seamlessly scale contact center agent seats during peak sales season

In today’s digital era, consumers are rapidly continuing to switch from offline to online — and the contact center may be the only time your customer interacts with your business. According to a McKinsey report, the number of digital touch-points is increasing by 20% annually across the customer journey as more offline consumers switch to digital tools and younger, tech-savvy consumers enter the market. As a result, it is imperative to master the customer journey in order to gain insight into your customer’s pain points along each and every touchpoint across the journey. These insights will allow your enterprise to focus on contact center pitfalls that will have the most impact on your customer experiences and therefore, enhance customer loyalty and retention. On February 6th at 10 AM PST, join our experts as they reveal 3 proven ways to master the customer journey to deliver seamless customer experiences. This webinar will cover: • How to be where your customers are • How to improve agent performance • How AI humanizes the customer service experience
Tuesday, September 29th 10:00 am PST
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MIT SMR Webinar: How to Speak to Customers to Build Trust

Not only is consumer confidence and trust rather low these days, we’re also serving customers in a new, distanced way. The usual reliance on facial expressions and body language to make a connection with a customer and build trust is often no longer available. And given the generalized anxiety that comes with a global pandemic, feelings of trust can be especially hard to come by these days.

A growing body of research on language use in service interactions can help. Please join MIT SMR's speakers, authors of “Speaking to Customers in Uncertain Times,” as they show how very specific word choices and language strategies can make all the difference in connecting with customers. They’ll give practical advice on “speaking terms” that lead to customer trust.

In this webinar, you will learn:

      • Why concrete language improves customer satisfaction.

      • When to use “I” over “we.”

      • How to manage the tradeoff between speaking in a competent versus caring manner.

In today’s digital era, consumers are rapidly continuing to switch from offline to online — and the contact center may be the only time your customer interacts with your business. According to a McKinsey report, the number of digital touch-points is increasing by 20% annually across the customer journey as more offline consumers switch to digital tools and younger, tech-savvy consumers enter the market. As a result, it is imperative to master the customer journey in order to gain insight into your customer’s pain points along each and every touchpoint across the journey. These insights will allow your enterprise to focus on contact center pitfalls that will have the most impact on your customer experiences and therefore, enhance customer loyalty and retention. On February 6th at 10 AM PST, join our experts as they reveal 3 proven ways to master the customer journey to deliver seamless customer experiences. This webinar will cover: • How to be where your customers are • How to improve agent performance • How AI humanizes the customer service experience
Thursday, October 8th 08:00 am PST
Register

What Does Customer Service Look Like in a Pandemic World?

The unforeseen events of the global pandemic will have long-lasting effects on customer service. It has forced consumers to behave in new ways and now is the opportunity for your enterprise to position itself at the forefront of these new behaviors.

As a result, Five9 has partnered with recognized polling firm, Zogby Analytics, to discover how thousands of consumers currently rate their customer experiences in a pandemic world.

Join Contact Center Analyst, Blair Pleasant and Michael Rose, podcast host of That’s Genius!, as they review a special edition of the 4th annual Customer Service Index (CSI) and reveal key insights that your enterprise can use to stay ahead of new consumer preferences in a post-COVID-19 world.

In this live webinar, Blair and Michael will discuss:

    • Insights into how COVID-19 has changed consumer behavior

    • Whether CX has improved in a digital-first, pandemic world

    • Ways to stay ahead of new expectations beyond 2020

In today’s digital era, consumers are rapidly continuing to switch from offline to online — and the contact center may be the only time your customer interacts with your business. According to a McKinsey report, the number of digital touch-points is increasing by 20% annually across the customer journey as more offline consumers switch to digital tools and younger, tech-savvy consumers enter the market. As a result, it is imperative to master the customer journey in order to gain insight into your customer’s pain points along each and every touchpoint across the journey. These insights will allow your enterprise to focus on contact center pitfalls that will have the most impact on your customer experiences and therefore, enhance customer loyalty and retention. On February 6th at 10 AM PST, join our experts as they reveal 3 proven ways to master the customer journey to deliver seamless customer experiences. This webinar will cover: • How to be where your customers are • How to improve agent performance • How AI humanizes the customer service experience
Thursday, November 12th 11:00 am PST
Register

On-Demand Webinars

How RoundPoint Mortgage Adapted Their Omnichannel Strategy During COVID-19

Join our customer spotlight webinar to learn how RoundPoint Mortgage quickly adapted their omnichannel strategy to meet new customer expectations during COVID-19.

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AI & Self-Service Technology: The Magic Ingredients for Today's New Landscape

Learn how Five9 and Inference Solutions are working together to help companies digitally transform their operations and navigate the variable increase in traffic due to our changing times.

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Reinventing the WFH Environment: Optimizing the Supervisor & Agent Experience

Join our sponsored webinar featuring Robin Gareiss, President & Founder of Nemertes Research, to discover the largest challenges that remote agents and supervisors have encountered in working from home, and how to address these.

Webinar