Five9 Webinars

CMSWire Webinar: 4 Ways to Modernize Your Customer Experience Now

In the digital era, there are two main methods of differentiating your business: by offering the lowest prices or by delivering the best customer experiences.

Given that competing solely on price is a “race to the bottom,” many companies today are focused on improving their customer experience — especially since customers who have had positive experiences with a company spend 140% more than those who had negative experiences.

Join CMSWire and veteran technology consultant and journalist James A. Martin and Brian Spraetz, Senior Product Marketing Manager for Five9, for a live, 30-minute webinar as we offer a practical guide to modernizing your customer experience.

This webinar will cover:

    • Why modernizing your customer experience is crucial for competing today — and how it helps level the playing field between SMBs and their larger competitors

    • The four ways to modernize your customer experience — omnichannel, agent experience, AI and analytics — and why they matter

    • Strategic next steps for developing a game plan to transform your customer experience

    Thursday, October 17th 10:00 am PST

    No Jitter Webinar: How to Improve Customer Experience with Better Analytics

    More now than ever, contact centers are using performance and KPI results to motivate agents and deliver superior customer experiences (CX). Key examples include real-time analytics of customer interactions, improved customer data analytics, and agent performance analysis tools.

    Contact centers that leverage these statistics can gain the competitive advantage when agents better understand how their activities impact the overall success of their teams and company.

    On October 24th at 10:00 AM PT, join No Jitter, Five9, and Nemertes Research to learn how next-generation analytics are tied to improving customer satisfaction and success, as well as reducing agent turnover.

    This webinar will cover:

      • The capabilities to enable contact center agent engagement

      • How to deploy these capabilities to improve the customer and agent experience

      • The success metrics for improved analytics

    Thursday, October 24th 10:00 am PST

    Five9 Customer Spotlight Webinar: How Teladoc Health Delivers Great Customer Satisfaction

    You’re traveling for an important business meeting and you wake up feeling sick in the middle of the night.

    Thanks to Teladoc Health, you can call anytime 24/7 to secure a virtual visit with a board-certified, licensed physician. In order to ensure these seamless patient interactions, Teladoc has kept the highest possible customer satisfaction at the heart of their customer service goals.

    However, Teladoc had trouble reaching these goals due to the lack of reliability and instability with their previous contact center vendor. With call volumes increasing to an average of 4,000 calls a day and new contact center locations coming online, Teladoc chose to partner with Five9 to provide high quality care for every patient.

    In this webinar, you will learn how Teladoc:

    • Flawlessly deployed their new contact center within 45 days during their peak season

    • Maintains their CSAT score >97%

    • Increased efficiencies – handling 30% more calls with 20% fewer staff

    • Seamlessly integrated Five9 with their home-grown CRM

    Join Andrea Brown, Director of Workforce & Program Management of Teladoc Health, and Peter Milligan, Senior Manager of Portfolio Marketing at Five9, to learn why Teladoc partnered with Five9 to reach their customer satisfaction goals.

    Wednesday, November 6th 10:00 am PST

    On-Demand Webinars

    What’s Trending in CX - Are you on the cutting edge?

    Join our webinar to discover key insights into what consumers are expecting when engaging with your business.


    Webinar: Five Customer Experience Pitfalls to Avoid

    Learn how to avoid 5 common CX pitfalls that will help your enterprise increase customer loyalty, empower your agents and exceed your KPIs.


    Customer Spotlight Webinar: When Customer Service is a Family Experience

    Register for this webinar to learn how Gonzaba Medical Group empowered their agents to deliver superior customer service "como familia" with Five9.